1. General Information
All orders are subject to product availability. If an item is not in stock or discontinued with one of the distributors, at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
We do not mail orders to customers, but we will bring the orders to scheduled classes / locations. Customers can pick up the items at class locations.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order by the distributor and our class schedules.
Unless there are exceptional circumstances, we make every effort to fulfill your order within  business days of the date of your order. Business day mean Monday to Friday, except holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments. Once we receive the products from the distributor, we’ll inform you of time and location of the scheduled class where you may pickup the item.
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
We do not add extra shipping costs over the distributor, but pass all shipping costs on to you.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at firstname.lastname@example.org.
If you have any questions about the delivery and shipment or your order, please contact us at email@example.com.